ACE HEALTH HELP CENTER

How can we help your practice today?

Search our comprehensive knowledge base, user tutorials, audio setup guides, and clinical workflow FAQs.

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Knowledge Base Topics

6 Categories

Getting Started & Onboarding

Initial practice setup, inviting clinical staff, and configuring clinic hours.

6 articlesExplore

Provider Charting & AI Scribe

Using ambient listening in exam rooms, custom SOAP templates, and ICD-10 export.

8 articlesExplore

Patient Mobile App & Video Care

Patient invitations, telehealth HD video calls, messaging, and push alerts.

5 articlesExplore

AI Voice & Scheduling Engine

Automated booking, phone voice agent routing, and no-show cancellation backfill.

7 articlesExplore

Security, HIPAA & Access Roles

Role-based access control, two-factor authentication, and compliance logs.

4 articlesExplore

Hardware Setup & Audio Diagnostics

Microphone recommendations, Bluetooth room pods, and browser diagnostics.

5 articlesExplore

FAQ & Troubleshooting

Frequently Asked Questions

Quick answers to common questions about deployment, security, and hardware.

The Ace Health ambient scribe processes audio via encrypted zero-retention pipelines. Audio streams are immediately transcribed into clinical SOAP notes and are not used for public model training. Our platform is 100% HIPAA compliant.

Still have questions? Our support team is ready.

Get in touch with our healthcare IT support specialists for onboarding, EHR synchronization, or custom setup help.

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