AI Triage & Severity Routing
Incoming patient inquiries are automatically classified by urgency (Urgent, Clinical, Refill, Billing) and routed to the right team queue.
SLA Timers & Escalations
Ensure every patient message receives a timely response with built-in SLA tracking, overdue notifications, and supervisor escalations.
1-Click Standardized Responses
Equip nurses and care coordinators with pre-approved clinical macros, lab explanation templates, and automated appointment links.
Audit Trail & Compliance
Full HIPAA-compliant logging of every message, staff assignment, internal note, and resolution timestamp for medical quality review.