Always free to pick up.
Ace takes the calls your staff can't get to: busy lines, after hours, or no answer in time. Or let it answer first. It speaks 20 languages, books visits while the patient is on the line, and turns every other call into a sorted ticket.
Your team first, or Ace first. You choose.
Ace works alongside your staff, not instead of them. Pick the order in your clinic settings.
Appointments, done on the call. Everything else, sorted.
It calls patients back, too.
The follow-ups nobody at the desk has time for, made automatically. Anything that needs a person becomes a ticket.
Your team sees exactly what happened.
Answering calls in five minutes.
Only if you want it to. With staff first, calls ring everyone on your team who's available, and Ace answers when they're busy, after hours, or when nobody picks up within the time you set, such as 20 seconds. With Ace first, Ace answers every call right away.
Appointments: booking, moving and cancelling happen on the call. Every other call, like refills, test results or billing, becomes a ticket, already sorted by category, that you can assign to the right person on your team.
They just ask. Ace transfers the call to someone on your team who's available. Your staff can hand calls to Ace the same way.
If a caller describes an emergency, Ace tells them to hang up and call 911, and marks the patient as critical risk so your team sees it right away. Ace does not connect calls to 911.
20: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Turkish, Indonesian, Urdu, Hindi, Bengali, Mandarin Chinese, Japanese, Korean, Vietnamese, Thai and Arabic. Ace replies in the language the caller speaks.