Call Center

Ace and your team, one line.

Calls ring your staff right in the browser. When everyone's busy, Ace picks up. When a caller needs a person, Ace passes the call over with notes.

Start free trialBook a demo
A smiling staff member wearing a headset
Incoming callRobert Caldwell · Patient appAnswer
aAce passed you this callRobert asked for a person · notes attached
The call screen

Everything your staff need, on one screen.

The caller, Ace's notes, the patient's details and every call control, side by side in Control Center.

Connected to your EHREpicathenahealtheClinicalWorksCerner
How calls reach your team

Calls ring all available staff at once.

How Ace handles calls
01A patient callsOn your clinic's number, or with one tap in the Patient app.
(512) 555-0100Patient app · Call clinic
02Control Center rings for your staffEveryone who's available hears it at the same time. The first to answer takes the call.
Incoming callRobert Caldwell · Patient appAnswer
Ringing Sam, Jenna and Adam
03Nobody free? Ace answersIf your team is busy, the clinic is closed, or nobody picks up within your ring time, Ace takes the call.
aAce answeredNo answer in 20 s
Or set Ace to answer first
Transfers and outbound calls

Transfer any call, or dial out to patients.

Transfer to a colleague, or hand it to Ace.Send a call to whoever can help. Or hand it to Ace to finish a booking while you move on.
Transfer
Transfer Robert to…
JKJenna KimNurseOn a call
AMAdam FletcherBillingAvailable
aAceHand the call backAlways free
Dial out from the browser.Press Dial in Control Center's top bar, enter the number and call. No desk phone needed.
Dial
New callfrom (512) 555-0100
512 555 0172
12ABC3DEF4GHI5JKL6MNO7PQRS8TUV9WXYZ✱0+#
Team insights

Live calls and team stats, in one view.

Who's on a call right now, how many calls came in, and who took them. Ace included.

TodayRiverside Family Medicine · example
Live now43 with your team · 1 with Ace
Calls today142since 8:00 AM
Your team96answered by your team
Ace46answered by Ace
On calls now
SRSam Rivera with Robert Caldwell03:12
JKJenna Kim with Maria Lopez01:04
TBTina Brooks calling Grace Lee00:37
aAce with a new patient02:21
By personCalls
aAce46
SRSam Rivera38
JKJenna Kim31
TBTina Brooks27
FAQ

About the call center.

Something else? Email contact@acehealth.site

No. Staff answer in Control Center, right in the browser. A headset is all they need.

Yes. Calls from the Patient app ring your team the same way as calls to your clinic number.

Ace's notes on the call so far, the category, and the patient's details, right on the call screen.

Yes. Press Dial at the top of Control Center and call any number from the dial pad, right in the browser.

Yes. Ace is HIPAA compliant, and we sign a BAA with every clinic.