Intelligent AI IVR & Triage
Conversational voice system answers calls instantly, identifies patient intent, and solves routine requests before reaching human agents.
Warm Live Agent Handoffs
When a human coordinator is needed, the live agent receives real-time call transcription and full patient EHR context before picking up.
Skills-Based Queue Routing
Route calls by language, specialty clinic, insurance department, or urgency to minimize patient hold times and transfers.
Real-Time Telephony Analytics
Monitor queue volumes, average speed of answer (ASA), sentiment analysis, and staff performance with live supervisor dashboards.