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acehealthCallsTickets12InboxPatientsScheduleAnalyticsSRSam RiveraOn a call
CallsLiveCall log
4 calls live · 3 with your team, 1 with AceDial
RCRobert CaldwellPatient app call · (512) 555-0188Live03:12
aAce passed you this callRobert asked for a person · 0:52 with AceBilling & Insurance
Ace's notesDate of birth verified (Mar 3, 1974).Questions a $240 bill from his Sept 12 visit.Would like to set up a payment plan.
Last callSep 10 · Ace booked his Sep 12 visit with Dr. Bennett
MuteTransferaHand to AceEnd
Patient
RCRobert Caldwell52 yrs · he/him · English
Date of birthMar 3, 1974
Phone(512) 555-0188
Next visitThu 9 Oct · 2:30
ProviderDr. Bennett
Team nowLive
JKJenna KimOn a call · Maria Lopez1:04
AMAdam FletcherAvailable
aAceOn a call · new patient2:21
Inside Control Center
Everything your front desk works on, side by side.
Calls
acehealthCallsTickets12InboxPatientsScheduleAnalyticsSRSam RiveraOn a call
CallsLiveCall log
4 calls live · 3 with your team, 1 with AceDial
RCRobert CaldwellPatient app call · (512) 555-0188Live03:12
aAce passed you this callRobert asked for a person · 0:52 with AceBilling & Insurance
Ace's notesDate of birth verified (Mar 3, 1974).Questions a $240 bill from his Sept 12 visit.Would like to set up a payment plan.
Last callSep 10 · Ace booked his Sep 12 visit with Dr. Bennett
MuteTransferaHand to AceEnd
Patient
RCRobert Caldwell52 yrs · he/him · English
Date of birthMar 3, 1974
Phone(512) 555-0188
Next visitThu 9 Oct · 2:30
ProviderDr. Bennett
Team nowLive
JKJenna KimOn a call · Maria Lopez1:04
AMAdam FletcherAvailable
aAceOn a call · new patient2:21
Inbox
acehealthCallsTickets12Inbox5PatientsScheduleAnalyticsJKJenna Kim, RNAvailable
InboxPatientsTeam
MLMaria Lopez9:14Also, this rash came back. Should I…
DKDavid Kim9:02What time do you open on Saturday?aAnswered by Ace
ARAnna Reeves8:47Voice note · 0:42
TBTom Becker8:30Thanks, that's everything I needed.
GLGrace Lee8:12Do you take Blue Cross?aAnswered by Ace
JCJames CarterYesterdayinsurance-card.jpg
MLOpen chartMaria LopezPatient app
Maria LopezHi, is there parking at the clinic?9:12 AM
aAceYes, free parking behind the building on Oak St. See you Tuesday at 10:30 with Dr. Bennett.9:12 AM · sent automatically
Maria Lopezrash-photo.jpgPhoto · 1.2 MBAlso, this rash came back. Should I be worried?9:14 AM
aAceI've shared your photo with your care team. A nurse will reply here.9:14 AM · handed to your team
Jenna Kim, RNThanks, Maria. It looks mild. Keep using the cream, and Dr. Bennett will check it on Tuesday.9:31 AM
Reply to Maria… @Dr. BennettSend
Tickets
acehealthCallsTickets12Inbox5PatientsScheduleAnalyticsAMAdam FletcherAvailable
TicketsNew ticketDial
All64Refills14Triage / Symptoms9Test Results6Billing & Insurance4Records & Forms4Prescriptions3Referrals3+5 more
RefillsNormalIn progressLisinopril 10 mg, 90-day supplyAMaDavid Kim · Call with Ace · 8:15
Triage / SymptomsCriticalIn progressChest pain, told to call 911JKaAnna Reeves · Call with Ace · 9:03
Test ResultsNormalNewAsks about last week's blood workJKTom Becker · App message · 9:20
Billing & InsuranceLowDoneQuestion about a $240 billSRaRobert Caldwell · Call with Ace · 9:41
Records & FormsNormalNewSchool physical form for LilyLily Johnson · App request · 10:02
ReferralsHighNewReferral to dermatologyMaria Lopez · Added by staff · 10:15
Refills · #2481Lisinopril 10 mg, 90-day supply
StatusIn progressPriorityNormalAssigned toAMAdam Fletcher
aFrom a call with Ace · 8:15 AM · 1:48David asked for a 90-day refill of lisinopril 10 mg, sent to CVS on Main St. He has 3 days of tablets left.Open transcript
DKDavid Kim58 yrsOpen chart
AMAdam Fletcher · note · 8:34Sent to Dr. Bennett to approve. Will call David once it's done.
Activity8:15Created by Ace from a call8:20Sam Rivera assigned it to Adam Fletcher8:32Adam Fletcher set status to In progress
Schedule
acehealthCallsTickets12InboxPatientsScheduleAnalyticsSRSam RiveraAvailable
ScheduleTue 6 OctDayWeek
New appointmentDial
23 visits · 1 open slotNew patientFollow-upPhysical / well-childTelehealthBuffer
LBDr. Laura BennettFamily medicine · 8 visitsEBDr. Ethan BrooksInternal medicine · 8 visitsSNDr. Sofia NovakPediatrics · 7 visits
9 AM10 AM11 AM12 PM1 PM2 PM3 PM4 PM
8:00 David KimFollow-up
Grace Lee8:30 · New patient · 30 min
9:30 James CarterFollow-up
10:30 Maria LopezFollow-up
Linda Park11:10 · Annual physical · 30 min
Lunch
Carlos Diaz1:30 · New patient · 30 min
2:30 Hannah WrightFollow-up
3:10 Ben OrtizFollow-up
8:15 Aaron SullivanFollow-up
Rosa Martinez9:00 · New patient · 30 min
10:00 Kevin O'NeilFollow-up
10:40 Paige ReynoldsFollow-up
Megan Cole11:10 · Annual physical · 30 min
Lunch
1:00 Jorge SilvaFollow-up
2:00 Emily StoneFollow-up
Daniel Reyes3:00 · New patient · 30 min
8:00 Lily JohnsonWell-child
9:00 Mateo GarciaSick visit
9:40 Ava ThompsonWell-child
Open · 30 min
11:10 Zoe KimSick visit
Lunch
1:00 Evan WardWell-child
2:00 Noah BrownSick visit
3:00 Mia DavisSick visit
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