Every patient message, one inbox.
Patients message your clinic from the Patient app. Ace answers the routine questions, and your team takes the rest from Control Center or the Clinical app.
Ace answers the routine questions.
Hours, parking, directions, the insurance you take. Ace replies on its own using your clinic's details, and hands everything else to your team.
Reply from the desk or from your phone.
Front desk staff work the inbox in Control Center. Doctors and nurses reply from the Clinical app. Click a patient's photo to open their chart.
From the Patient app on iOS and Android. They can send messages, voice notes, photos and files.
Routine questions it can answer from your clinic's details, like hours, parking and the insurance you take. Everything else goes to your team.
Yes. Doctors and nurses reply from the Clinical app, and front desk staff from Control Center.
Yes. Team chat is only for your staff, medical coordinators and doctors. Patients never see it.
Yes. Click the patient's photo at the top of the conversation to open their chart.
Yes. Ace is HIPAA compliant, and we sign a BAA with every clinic.