All insightsSchedulingJul 21, 2026 · 4 min read

Fewer no-shows: what actually helps patients keep their visits

Booking the visit is only half the job. Reminders before it and a call after a missed one do the rest.

aAce Health teamAce 78 Technologies LLC
Tue10:30

Book it while they're on the line

Patients book with Ace on a call, in the Patient app, or with your staff in Control Center. Every booking lands in one schedule that follows your rules and is written back to your EHR.

Remind them before the visit

Patients get a text message and a Patient app notification before each visit, so the time is in front of them when it matters.

After a missed appointment, Ace calls the patient to find out what happened and offers a new time.

Follow up after

Ace also calls patients after their visit to check how they're doing. Anything that needs a person becomes a ticket for your team.

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