AI front desk for independent practices

Never miss a patient call again.

Ace answers the calls your team can't, day or night, books the visit straight into your EHR, and passes the call to a person whenever one is needed.

Start free trial Book a demo

HIPAACompliant

20 languagesSpoken by Ace

Two-way EHR syncEpic · athena · eCW · Cerner Epic

A man talks on his phone on a city street

Booked · Tue 10:30Dr. Bennett · booked on the call

aAceRiverside Family MedicineLive captionI can move your visit to Tuesday at 10:30 with Dr. Bennett. Does that work?Booked · Tue 10:30Dr. Bennett · booked on the call

Speaks 20 languages

EnglishEspañolFrançaisDeutschItalianoPortuguêsNederlandsPolskiРусскийTürkçeBahasa Indonesiaاردوहिन्दीবাংলা中文日本語한국어Tiếng Việtไทยالعربية

EnglishEspañolFrançaisDeutschItalianoPortuguêsNederlandsPolskiРусскийTürkçe

Bahasa Indonesiaاردوहिन्दीবাংলা中文日本語한국어Tiếng Việtไทยالعربية

EHR integrations · live

Two-way sync with your EHR.

Live with Epic, athenahealth, eClinicalWorks and Cerner. Every appointment booked in Ace is written back to your EHR, and changes made there flow back to Ace.

See how scheduling syncs

ace

Written back to EpicMaria · Tue 10:30Synced from CernerTom moved to Thu 2:30

See how scheduling syncs

How a call works

From first ring to follow-up.

Explore the Call Center

See the AI Voice Agent

Live · after hoursEspañol07:42 PM

PatientHola, necesito cambiar mi cita con la Dra. Bennett.Hi, I need to move my appointment with Dr. Bennett.

AceClaro. ¿Le funciona el martes a las 10:30?Of course. Would Tuesday at 10:30 work?

Ace speaks 20 languages, including Spanish, French and Portuguese.

01 / 04

Ace answers, in their language.

When your team is busy or the clinic is closed, Ace picks up and talks with patients in 20 languages, from Spanish to Portuguese.

Live · after hours · EspañolHola, necesito cambiar mi cita con la Dra. Bennett.Claro. ¿Le funciona el martes a las 10:30?

02 / 04

Ace books the visit.

It finds an open slot in your schedule and confirms it with the patient before the call ends.

03 / 04

Your team gets the full picture.

Every call lands in your call log with a summary, the transcript and what Ace did. When a caller needs a person, Ace hands the call over.

Call details

(512) 555-0143 · Maria Lopez · Oct 1, 2026, 7:42 PM

CompletedInboundaHandled by Ace02:06

OutcomeVisit moved to Tue 6 Oct, 10:30 · Dr. BennettFollow-up call set for after the visit

Summary by AceMaria called after hours, in Spanish, to move her Thursday 9:00 visit with Dr. Bennett. Ace confirmed her date of birth, offered Tuesday at 10:30 and rebooked. No new symptoms reported.

Patient

Maria Lopez64 yrs · she/her · Speaks Spanish(512) 555-0143 · maria.lopez@example.com

Clinical alertHigh-risk medication on file. Verify before advising.

Active medications

Warfarin 5 mgOnce dailyHigh risk

Metformin 500 mgTwice daily

Atorvastatin 20 mgOnce daily

04 / 04

Ace follows up.

After visits and missed appointments, Ace calls patients back, so no one is forgotten.

Explore the Call Center See the AI Voice Agent

AI Scribe

After the visit, the note is already written.

On a telehealth visit, Ace joins the call on its own, listens, and has the SOAP note ready when you hang up. In the clinic, just press record. Nothing goes into the record until a clinician signs.

Explore AI Scribe

aVisit noteJames Carter · telehealth · call ended 10:54Draft ready

James CarterReady for review

31 y · Male · Telehealth video visit · Oct 6, 2026, 10:40 AM · Dr. Ethan Brooks, MD

AI draft · a clinician must sign

SOAP noteTranscriptAfter-visit summaryReferral letterPrior authorizationICD-10 / CPTRisk flags

SSubjective

Chief complaintFever, productive cough and shortness of breath for 3 days.

History of present illnessUsually healthy 31-year-old. Fever to 39.1 °C, cough with yellow-green sputum, shortness of breath on exertion and right-sided pleuritic chest pain. Chills and fatigue. Acetaminophen gives partial relief. No travel or sick contacts.

Review of systemsPositive: fever, chills, cough, dyspnea, pleuritic pain. Negative: headache, hemoptysis, leg swelling, GI and urinary symptoms, rash.

History: seasonal allergies, no hospital staysMedications: cetirizine 10 mg as neededAllergies: penicillin (rash) FlagSocial: never smoked, works from home

OObjective

Vitals · home devices and video

TEMP38.6 °C

HR104

RR22

BP124/78

SPO₂93%

WEIGHT76 kg

Observed on videoTired but alert, full sentences. Mildly increased work of breathing. Frequent productive cough. No cyanosis or leg swelling on camera.

OrdersChest X-ray today. CBC and CRP. Home COVID-19 test negative.

AAssessment

1Suspected community-acquired pneumonia J18.9CRB-65 score 0. Safe to treat at home with close follow-up.

2Seasonal allergic rhinitis, stable J30.2

DifferentialAcute bronchitis. COVID-19 (home test negative). Pulmonary embolism, low probability (Wells 1.5).

PPlan

TreatmentDoxycycline 100 mg twice daily for 5 days (penicillin allergy). Acetaminophen 1 g every 6 hours as needed, max 3 g a day.

Patient adviceRest, fluids, home pulse oximeter. Off work 3 days. ER for worse breathing, oxygen below 92%, confusion or chest pain.

Follow-upAce follow-up call in 48 hours. X-ray and labs reviewed today. In-person visit if not better in 3 days.

Template: Primary care · Telehealth

Suggested codesICD-10 J18.9ICD-10 J30.2CPT 99214-95

01 · During the visitAce joins your telehealth call on its own and takes notes as you talk.

02 · When the call endsA full SOAP note in your template, ready to review and sign.

Setup

Live in five minutes.

Create your account, pick a number, and Ace starts answering the same day.

01Create your clinic accountIt takes less than five minutes.

02Choose your numberUse one of the 2 new numbers included with Ace, or transfer the number your patients already know.

03Add your providers and hoursAce uses them to answer questions and book visits.

Start free trial Book a demoTransferring your current number takes up to 7 business days. You can start on a new number in the meantime.

Trust

Built for patient data.

HIPAA compliantAce is built and run to meet HIPAA requirements for patient data.

A BAA for every clinicWe sign a Business Associate Agreement with every clinic, and hold BAAs with AWS, OpenAI and our other vendors.

Connected to your EHRLive two-way integrations, with every appointment written back.

EpicathenahealtheClinicalWorksCerner

Read our security overview

FAQ

Questions clinics ask us.

Something else? Email contact@acehealth.site

No. Ace talks naturally, knows your clinic's details and speaks 20 languages. When a caller needs a person, Ace hands the call to your team.

Yes. Start in minutes on one of the 2 new numbers we include, while your existing number transfers in the background. Transfers take up to 7 business days.

Yes. Ace is HIPAA compliant, and we sign a BAA with every clinic.

Yes. Ace has live two-way integrations with Epic, athenahealth, eClinicalWorks and Cerner. Every appointment booked in Ace is written back to your EHR.

Every call shows up in your call log with a summary, the transcript and what Ace did, such as a booking. Ace can also call patients back after visits and missed appointments.

Blog

Notes from the front desk.

All posts

7:42pm

Front deskAI voice agents in a busy practice: what changes at the front desk

SOAP

AI ScribeHow AI scribes take documentation off a clinician's evening

BAABusiness Associate Agreement

SecurityHIPAA in 2026: what to ask before AI touches patient data

Contact

Talk to a person.

Two-way sync with Epic